Last updated: september 08, 2021.

We may automatically track certain information about you based upon your behaviour on the website. We use this information to do internal research on our users’ demographics, interests, and behaviour to better understand, protect, and serve our users. This information is compiled and analysed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on the website or not), which URL you next go to your computer browser information, your IP address, and other information associated with your interaction with the website. To the best of our knowledge, based on representations made to us by these third party (ies), they do not store this information.

We also collect and store personal information provided by you from time to time on the website and app. We only collect and use such information from you that we consider necessary for achieving a seamless, efficient, and safe experience, customised to your needs, including:

a) To enable the provision of services opted for by you

b) to communicate necessary account and product/service related information from time to time;

c) to allow you to receive quality customer care services;

d) to undertake necessary fraud and money laundering prevention checks, and comply with the highest security standards;

e) to comply with applicable laws, rules, and regulations; and

f) to provide you with information and offers on products and services, updates, promotions, and on related, affiliated, or associated service providers and partners, that we believe would be of interest to you.

Where any service requested by you involves a third party, such information as is reasonably necessary by us to carry out your service request may be shared with such third party. Further, you may, from time to time, choose to provide payment-related financial information (credit card, debit card, bank account details, billing address, etc.) on the website. At all times, we are committed to keeping all such sensitive data/information safe at all times, ensuring that such data/information is only transacted over secure websites [of approved payment gateways which are digitally encrypted] and providing the highest possible degree of care available under the technology presently in use.

If you allow us to access your contacts (including contact number, email id, etc.), it enables us to subscribe you and your contacts to our promotional emails, messages, ongoing offers, etc., and through this permission, you and your contacts will be able to access a variety of social features such as inviting your friends to try our app, sending across referral links to your friends, etc. This information may also be used to make recommendations on the grocery items you ordered. This information will be synced from your phone and stored on our servers.

Furthermore, transacting over the internet has inherent risks that can only be avoided by you following security practises yourself, such as not disclosing account/login related information to any other person and informing our customer care team about any suspicious activity or where your account may have been compromised.

Lotus Emall uses data collection devices such as "cookies" on certain pages of the website to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that assist us in providing our services. Lotus Emall offers certain features that are only available through the use of a "cookie."

The Lotus Emall also uses cookies to allow you to enter your password less frequently during a session. Cookies can also help the Lotus e-mall provide information that is targeted to your interests. Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the website and you may be required to re-enter your password more frequently during a session. Additionally, you may encounter "cookies" or other similar devices on certain pages of the website that are placed by third parties. The Lotus Emall does not control the use of cookies by third parties.

If you send the Lotus Emall personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on the website, the Lotus Emall may collect such information into a file specific to you. The Lotus Emall may be required to disclose any information that is lawfully sought from it by a judicial or other competent body pursuant to applicable laws. The website may contain links to other websites. We are not responsible for the privacy practises of websites that we do not manage and control.

Communication with Lotus Emall

If you wish to correct or update any information you have provided, you may do so online, on the website itself. Alternatively, you may contact the Lotus Emall to correct or update such information by sending an e-mail toinfo@lotusemall.com

Cookies and other trackers used by our digital properties

Cookies are small text files that are placed on your computer by websites that you visit. Similarly, there are other types of trackers used. Likewise, mobile apps use the requisite permissions and SDKs. These are used to make websites and apps work, or work more efficiently, as well as to provide information to the owners of the website or app.

We use cookies, permissions, and other trackers on our website, web-based properties, and mobile applications that are used to collect and process data about you so we can provide you with a better online experience as well as improve our services.

Below are the categories of cookies used on our website, along with a description of what they are used for.

Strictly necessary

These cookies are needed to run our website, to keep it secure if you are logged on, and to comply with regulations that apply to us.

If you are a customer, they help us know who you are so that you can log on and manage your accounts. They also help us keep your details safe and private.

Functional

These cookies are used for remembering things like:

•   Your user ID on the log on page

•   Your region or country?

•   Your preferred language is

•   Accessibility options like large font or high contrast pages

Performance

These cookies tell us how you and our other customers use our website. We combine all this data together and study it. This helps us to:

•   Improve the performance of our services.

•   Improve the products we provide

Most web browsers allow some control of most cookies through settings. Please note that disabling the "strictly necessary" cookies may cause certain parts of our website to remain inaccessible to you.

Do Not Adhere

Some web browsers have a "Do Not Track" feature. This feature lets you tell websites you visit that you do not want to have your online activity tracked. These features are not yet uniform across browsers. Our sites are not currently set up to respond to those signals.

Personal Data Disclosure

The Lotus app contains third-party SDKs that collect personally identifiable information (PII). They use this information to better target users or provide elements of our products and services on our behalf. These third-party sites have separate and independent privacy policies.

Data Security

We are committed to protecting your personal data in our custody. We take reasonable steps to ensure appropriate physical, technical, and managerial safeguards are in place to protect your personal data from unauthorised access, alteration, transmission, and deletion. We ensure that the third parties who provide services to us under appropriate contracts take appropriate security measures to protect your personal data in line with our policies.

Retention and Disposal of Data

For legal or regulatory reasons, we keep the personal data we collect about you on our systems or with third parties for as long as it is required for the purposes set out in this Privacy Policy. We will only use your personal data for those purposes and will make sure that your privacy is protected. We will take reasonable steps to delete or permanently de-identify personal data that is no longer needed.

HYPERLINKS TO THIRD-PARTY WEBSITES

Our website may contain links to the websites of other organisations. This privacy policy does not cover how that organisation processes personal data. We encourage you to read the privacy policies of other websites you visit.

Children’s privacy

Our website is directed at being used by adults only. If you are not an adult, while you may look at our site, you should not make a purchase, register,or submit personal data to us. We, or our associates or affiliates, do not knowingly collect information from minors.

Your rights as a customer

We understand that when you interact with Lotus, you have rights over your personal data. These rights involve providing reasonable steps to allow you to access your personal data and correct any errors, among others. In the event that you are not satisfied with our response or have unresolved concerns, you can get in touch with us to resolve the issue by means of privacy@lotus.com

Contact us.

For any further queries and complaints related to privacy under applicable laws and regulations, you can reach us at:

Contact information is available via email atinfo@lotusemall.com