At LOTUS, we strive to make each shopping experience outstanding and enriching. Hence, we partner with the best in the industry. We use logistics services of Ecom Express Reverse, Delhivery Surface, Xpressbees Surface, Shadowfax Local, Ekart Logistics Surface
Absolutely yes, In India, Lotus Emall serves selected cities. Please check if we deliver to your pin code on the shopping cart Product detail page. or call us for further information.
we consistently work towards the protection of our customer's interests.
Hence, we offer you an easy and streamlined process to exchange products, whenever applicable.
You can track your order as soon as it is shipped out. To know the status of your item real time,
just tap on the tracking link in the email sent to you.Alternatively, you can also login to ndev.lotusemall.com and
visit the ‘My Account' section to know your order status.
In any of these cases, you could either request for a Exchange is declained .
Step 1: Follow one of the following steps:
a. Via Orders section
Click on ' Orders'. Go to Order and select 'Have a Concern'. Proceed with reason for exchange.
b. Via Help Center
Click on 'contact us', Click on 'Submit a Request' > Provide us with your order ID details and your request to exchange your order.
Kindly share an image of the product and the invoice for our reference
As soon as possible you get your product on time which we provided you.
Yes. A exchange can be created at item level and if you have ordered multiple items, you can initiate a Exchange for any individual item.
Exchange on LOTUS are currently accepted only in the following cases:
1. You have received a damaged product
2. You have received a defective product
3. Wrong product was delivered to you
