Lotus iMall is committed to protecting your privacy and ensuring the security of your personal data. This policy explains how we collect, use, store, and protect your data in compliance with applicable laws, including GDPR (EU), CCPA (California), and India's Digital Personal Data Protection (DPDP) Act, 2023.

By using Lotus iMall, you consent to the terms outlined in this Privacy Policy.

We collect different types of data, including:

• • Personal Information (Name, Email, Phone Number, Address, Payment Details)
• • Transactional Data (Order History, Payment Records, Returns & Refunds)
• • Technical Data (IP Address, Device Information, Browser Data, App Usage)
• • Cookies & Tracking Data (Session Data, Analytics, Preferences)

We use your data to:

• • Process orders, payments, and refunds.
• • Provide customer support and improve service quality.
• • Personalize offers and marketing content.
• • Ensure security and fraud prevention.

We do not sell or rent your personal data. However, we may share data with:

• • Payment Gateways & Banks (for transactions).
• • Courier & Logistics Partners (for order fulfillment).
• • Third-Party Analytics & Marketing Providers (to improve services).
• • Legal Authorities (if required by law).

We use cookies to enhance user experience and track website performance. You can manage cookie preferences in your browser settings.

We implement industry-standard security measures, including:

• • End-to-end encryption for transactions.
• • Secure storage of personal data.
• • Regular security audits.

We retain personal data as long as required for business operations and legal obligations.

You have rights under privacy laws, including:

• • Right to access your personal data.
• • Right to correct inaccurate information.
• • Right to request deletion of your data.
• • Right to withdraw consent for marketing.

Users can request account deletion by emailing [email protected]. All personal data will be deleted within 15 days, except for legally required records.

We comply with:

• • GDPR (EU) - Right to data access, correction, and deletion.
• • CCPA (California) - Right to opt-out of data sales.
• • India's Digital Personal Data Protection (DPDP) Act, 2023 - Strict protection of personal data and rights of data principals.

If you have any questions, concerns, or grievances regarding our Privacy Policy, data practices, or wish to exercise your data protection rights, please contact our designated Grievance Officer:

• Name: Mr. Mitesh Bhaskarrao Shere
• Designation: Grievance Redressal Officer
• Company: LOTUS MARKETPLACE PRIVATE LIMITED
• Office Address: 1601, The Junomoneta Tower, Beside Rajhans Cinema, Opp. PAL RTO, Adajan, Hazira Road, Pal Gam, Surat, Gujarat - 394510
• Phone: +919978172666
• Email: [email protected]

We will acknowledge your request within 48 hours and resolve your inquiry within 30 days as stipulated under applicable laws.