Click on "Exchange" below and select the reason to initiate an exchange of your item. Our courier partner will pick it up from your place. Do keep the product tags and packaging intact.

An Exchange request can be filed within the delivery days provided by the vendor of the product. However, for damaged/missing/wrongly delivered products, an Exchange request must be filed within the day of delivery.

I have received a call/SMS/email asking for money

Beware: We NEVER request our customers for unsolicited financial information or advance payments in exchange for rewards. All our offers are available ONLY on our website and app

Please DO NOT respond to any Phone call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of LOTUS.

You can use any one of the following payment methods:

•   Credit card

•   Credit card EMI of leading banks

•   Debit card

•   Net Banking

•   Enter your registered mobile number and verified by OTP at the login page.

•   Enter the OTP received on your Mobile number.

Go to our website/app and click on ‘Signup for Seller’. Fill in your details and we'll get in touch with you.