How To Buy

• How can I check my order status?

  To track your order, simply visit the My Orders page and click on "Track Order."

• How can I exchange an item?

  To initiate an exchange, click on "Exchange" below your order and select the reason for the exchange. Ensure the product tags and original packaging are intact for the pickup by our courier partner.

  Exchanges are subject to the vendor's policies. For items that are damaged, missing, or delivered incorrectly, an exchange request must be made on the same day as delivery.

• I received a call/SMS/email asking for money. What should I do?

  Fraudulent Calls I have received a call/SMS/email asking for money

  Caution: Lotus will NEVER request unsolicited financial information or advance payments in exchange for offers. Our promotions are available ONLY on our official website and app.

  Please DO NOT respond to any calls, emails, or messages claiming to offer rewards or prizes on behalf of Lotus.

• What are the different payment methods available?

  You can choose from a variety of secure payment options, including:

  • Credit Card
  • Credit Card EMI (with leading banks)
  • Debit Card
  • Net Banking

• How can I log in to my account?

  Follow these steps to log in:

  1. Enter your registered mobile number on the login page.

  2. Verify your identity by entering the OTP sent to your mobile number.

• I want to sell my products on Lotus Emall. How can I start?

  Visit our website or app and click on ‘Signup for Seller’. Fill in the required details, and our team will contact you to guide you through the process.