Lotus iMall Logistics & Shipping Policy

• Shipping Destinations

  Lotus iMall currently delivers to selected cities and states across India. To check whether we deliver to your location, please enter your PIN code on the checkout page.

  If courier services are not available in your area, we regret the inconvenience caused. However, we are continuously expanding our delivery network to serve you better.

  We currently ship to major states including but not limited to:

  Gujarat, Mumbai, New Delhi, Haryana, Punjab, Tamil Nadu, Arunachal Pradesh, Assam, Goa, Bihar, and other regions.

  Currently, we do not offer the option to deliver a single order to multiple addresses. To ship items to different destinations, please place separate orders for each location.

• Shipping & Handling Charges

  Domestic Orders: Free Shipping Within India

  We offer **free standard shipping** for most locations in India. However, shipping charges may apply for remote or non-serviceable areas, and for certain products where additional shipping fees are required.

  Shipping costs may vary based on location, weight, and product category. Any additional charges will be displayed at checkout before order confirmation.

  International Orders

  Currently, Lotus iMall only ships within India. However, we are working towards international expansion and will provide updates soon.

  Our domestic logistics partners include:

  **Blue Dart, Delhivery, Ecom Express, and UPS** (Our trusted Indian logistics providers).

• Order Tracking

  Customers can track their orders in two ways:

  • • **Guest Users**: Click on "My Order," enter the email ID used for the order and the order number to track the shipment.
  • • **Registered Users**: Log in to your Lotus iMall account and track your order in the **Order History** section.

• How Does the Delivery Process Work?

  Once your order is placed, our team carefully inspects and prepares your product for shipment.

  After passing through a final round of quality checks, your order is securely packed and handed over to our delivery partners.

  Our trusted logistics partners then ensure safe and timely delivery. If delivery attempts fail due to incorrect address details or recipient unavailability, our team will contact you to reschedule.

• Estimated Delivery Time

  Domestic Delivery Timeline

  • • **Same State Delivery:** Estimated within **3-4 days**.
  • • **National Cross-Border Shipping:** Estimated within **4-8 days**.

  The actual delivery time may vary depending on the product type, vendor, and location. The estimated delivery date is transparently displayed on the product details page.

  **Important Note:** If you provide an office address for delivery, please include department details, employee number, and landline contact information to avoid delivery issues.

• Customer Assistance & Queries

  For any queries regarding shipping, tracking, or delivery, please contact our customer support team:

  Phone: (9712) 2611-103

  Email: Support@lotusemall.com

  Lotus iMall ensures that all shipments are fully insured until they reach you, guaranteeing a **100% secure purchase**.